When you own a business and are looking to retain superior staff to assist in the operations, you need to have them not only committed to the company, but committed to each other.  They need to desire to do the best possible job to make their own work and that of their fellow workers easier.  The key to this is not just the hiring process, but the management process.

Management must offer the staff the necessary trianing to enable them to do the best job possible with the least amount of friction.  Training comes in many areas, not just in the bi-weekly (or monthly) group training sessions but also in the one on one training that should go on every day.  It doesn't mean that the manager stands over the shoulder of the employee and points out every little thing, but it does mean that when a question is asked that the manager takes the time to not only answer the question but also explain why something is done the way it is.  Understanding the purpose, not just the function will assist the employee in understanding and retaining the information.  This will prevent the same question being asked over and over again.  A benefit to everyone..what's better than that?

Have you ever had to do something "because I said so?"  How long did you retain that information and how much respect did you have for the person that said it?  Now, it may be a parent that has heard the same thing 50,000 times and finally gives up and says "because I said so!"  That's different than an employer telling an employee the same thing.  "Because I said so" is just not acceptable when you are a manager or owner.  If something is so private that the manager/owner doesn't want to share the reasons for doing something then the manager/owner should do it themselves and leave staff out of it all together.

The training of staff has the group focus too, it's developing the staff as a team, working together on communication, committment and completion.  These areas can be developed through training.  If you want ideas for how to best accomplish these goals then go to the teamwork lessons in the Joy of Customer Service and buy the e-book.  It is priced very inexpensively to provide the opportunity for everyone to gain some insight into how easy it is to train correctly and have the type of staff everyone will envy.  Not one time will you be told "Because I Said So" but you will learn a great deal and enjoy the experience.

Good luck in your business, set of goal of having the best staff and management team anywhere and enjoy the experience!